Klarna’s human u-turn: A CX warning light
Klarna’s human u-turn: A CX warning light When a fintech famed for “self-service everything” brings people back to the front line, the ripple reaches every C-suite. In May 2025 Klarna conceded that its AI-only model delivered blistering speed but “lower-quality outcomes,” and it is now piloting a remote crew of live agents. Two-thirds of queries […]
Pay rises can’t outrun inflation – so the narrative must
Pay rises can’t outrun inflation – so the narrative must Why HR leaders are turning to Pinacl-matched coaches to help C-suite voices land the pay story April’s CPIH print came in at 4.1 % while the median UK pay award stayed anchored at 3 %.¹ That just-over-one-percentage-point gap looks small on a spreadsheet yet […]
Why boards must choose scaled sovereignty over pilot paralysis
Why boards must choose scaled sovereignty over pilot paralysis According to McKinsey’s 2025 global survey of digital adoption, just 1 % of senior leaders describe their organisation as “fully integrated” on AI – yet nearly 80 % are running at least one pilot, meaning that AI is therefore everywhere and nowhere at once. That gulf between scattered […]
HR meets the algorithm: Turning AI audits into workforce trust
HR meets the algorithm: Turning AI audits into workforce trust A fresh HR Week Europe snapshot shows that 79 % of senior HR leaders now rate AI as “mission-critical”, yet 60 % admit they still lack a formal implementation plan. Another study from Avature finds 60 % of HR professionals placing automation and AI at […]
Escaping crisis mode: strategy for business leaders
Escaping crisis mode: strategy for business leaders As trade wars escalate and geopolitical alliances shift daily, our executive coaches report a spiralling issue in C-suites worldwide: leaders who built careers as expert ‘doers’ now find themselves burdened with reactive crisis management, making decisions based on yesterday’s playbook whilst tomorrow’s threats loom on the horizon. […]
The CEO’s coach: Curating transformative thinking partnerships
The CEO’s coach: Curating transformative thinking partnerships In the rarefied atmosphere of global leadership, no two CEOs navigate identical terrain. The constellation of challenges facing today’s C-Suite demands an equally sophisticated approach to strategic counsel – one that transcends conventional coaching paradigms. The alchemy of optimal pairing Success at the apex of business leadership […]
Leadership resilience in market volatility: Strategies for hedge fund leaders
Leadership resilience in market volatility: Strategies for hedge fund leaders In today’s unpredictable financial landscape, the ability to maintain clear judgment and strategic focus during periods of extreme market volatility has become a defining characteristic of successful hedge fund leadership. Beyond technical expertise, emotional and cognitive resilience now stand as critical differentiators in an industry […]
The Silent Tax: Why 40% of Leadership Time Is Being Wasted
The Silent Tax: Why 40% of leadership time is being wasted By Simon Coops We’ve all seen it. Another meeting without a clear purpose. A third status update in a week. A long report that feels more like a compliance exercise than something that drives action. But these aren’t just workplace irritations. Research shows […]
HR Priorities for 2025: Why CEOs hold the key to successful HR strategies
HR Priorities for 2025: Why CEOs hold the key to successful HR strategies In 2025, HR leaders are managing a workforce landscape in flux. The challenges touch every layer of businesses, from culture and retention to productivity and innovation. However, the success of these HR priorities does not rest solely on the shoulders of […]
Why external one to one support is vital in embedding the Chief AI officer role in the C Suites of the future
Why external one to one support is vital in embedding the Chief AI officer role in the C Suites of the future As Artificial Intelligence (AI) and Machine Learning (ML) technologies become increasingly integral to business strategies, the role of the Chief AI Officer (CAIO) has emerged as a crucial addition to the C-Suite. Let’s […]